FAQ About BPOs in Honduras: What You Need to Know

The BPO industry in Honduras is booming. With 47 call centers already operating and more than 17,000 jobs created, it's clear that this country is becoming a major player in the BPO world. 

Thanks to a growing number of skilled, bilingual talent, strong English skills, and government support, Honduras is now one of the top destinations for companies looking to outsource work in Latin America and Central America. 

Let’s answer some of the most common questions about this exciting industry - and show how Altia Smart City has been a leader in making it all happen. 

1. What is a BPO? 

A BPO, or Business Process Outsourcing, is when a company hires another company to help with work like: 

• Answering customer calls 

• Technical support 

• Billing 

• Data entry 

• IT services 

  
  

Many companies in the U.S. and other countries use BPOs to save money and work more efficiently. 

2. Why is Honduras becoming popular for BPOs? 

While Honduras was a late player in the nearshoring game, this is actually an advantage. Why? Because we still have a huge pool of untapped bilingual talent. 

This means there are thousands of people in Honduras who are ready to work, trained, and speak both Spanish and English fluently - but haven't yet been hired by international companies. 

That’s great news for companies looking for fast growth. 

3. How many bilingual people are available to work in Honduras? 

There are over 83,000 bilingual people in Honduras ready to join the BPO workforce. This group includes high school graduates, college students, and young professionals who speak excellent English and are eager to work. 

4. Is the level of English good in Honduras? 

Yes! In 2024, Honduras ranked 33rd out of 113 countries in the EF English Proficiency Index. Our score was 544, compared to the global average of 502. 

Even better, Honduras ranked 3rd in Latin America. This proves that our people are ready to work in jobs that require strong English communication. 

5. How much do BPO workers earn in Honduras? 

The regular base salary for BPO workers in Honduras ranges from $4 to $6 an hour. 

For international companies, this means significant savings - especially when compared to wages in North America. For workers in Honduras, these jobs offer great income and long-term career opportunities. 

6. What are the biggest advantages of outsourcing to Honduras? 

Companies choose Honduras for many reasons: 

• Bilingual talent: Over 83,000 people speak English and Spanish 

• Time zone: Same or similar to the U.S., so work happens in real time 

• Cultural affinity: Many Hondurans are familiar with U.S. culture from media, travel, and family 

• Lower costs: Companies can save 25% to 40% 

• Government support: There are tax breaks and pro-business policies

7. What kind of jobs do BPOs provide in Honduras? 

BPOs offer a wide range of roles, including: 

• Customer service agents 

• Tech support representatives 

• Back-office staff 

• Billing and collections agents 

• Sales and upselling professionals 

• Chat and email support 

  
  

These jobs are perfect for bilingual talent who want to grow their careers in tech and communication. 

8. What is nearshoring, and how does Honduras fit in? 

Nearshoring is when companies move jobs to nearby countries instead of faraway places. For example, a company in the U.S. might choose Honduras instead of Asia because it's closer, has the same time zone, and workers speak English. 

Even though Honduras joined the nearshoring game later than some of its neighbors, that’s actually a good thing. Our talent pool is still fresh, motivated, and ready to work. Companies entering the market now don’t have to worry about worker shortages or high competition. 

9. How is Altia Smart City involved in the BPO industry? 

Altia Smart City brought the very first BPO to Honduras, making us true pioneers in the industry. Since day one, we’ve helped companies grow in Central America by offering not just office space, but full support for their operations. 

We now host over 30 companies, including some of the biggest names in the BPO industry, like: 

• Startek 

• KM2 Solutions 

• Alorica 

• Concentrix 

• IntouchCX 

• Ibex 

  
  

More than 8,000 people currently work on our campus, and we’re growing every year. 

10. What makes Altia Smart City different from other locations? 

At Altia Smart City, we offer everything a BPO needs to succeed: 

• Class A office space 

• Backup power and top-tier internet 

• Security and smart infrastructure 

• Dining, banking, and health services on-site 

• Direct connection to universities and training centers 

• Access to a massive pool of bilingual talent 

  
  

We’re more than just buildings - we’re a full business ecosystem designed for success. 

11. How does Altia Smart City help companies find talent? 

We make hiring easy through AltiaJobs, our in-house recruiting agency. AltiaJobs specializes in sourcing top-tier bilingual talent for BPOs and tech companies. 

We manage every step of the process: 

• Posting job openings 

• Finding and screening candidates 

• Organizing interviews 

• Supporting onboarding and training 

  
  

This saves our partners time and helps them build high-performing teams quickly. 

12. Why do global BPOs trust Altia Smart City?

Our track record speaks for itself. The world’s biggest BPO brands have chosen Altia Smart City because we provide: 

• Fast setup and support 

• Access to English-speaking staff 

• Smart, secure, and fully-equipped offices 

• A culture of innovation and collaboration 

  
  

We’ve spent over a decade helping BPOs grow in Honduras - and we’re still leading the way. 

13. Is Altia Smart City helping the future of Honduras? 

Yes! By helping bring more BPO jobs to Honduras, we’re supporting education, career growth, and local families. We work closely with schools and universities to train the next generation of bilingual professionals. 

As we continue to grow, we’re proud to be part of a purpose-driven mission that’s shaping the future of Latin America. 

Conclusion: Honduras Is Ready & Altia Smart City Is Leading the Way 

Honduras may have entered the nearshoring world later than some, but we’re catching up fast. With thousands of ready-to-work, bilingual professionals, strong English skills, and lower costs, there’s never been a better time to invest in Central America. 

At Altia Smart City, we’re proud to have pioneered the BPO industry in Honduras, and we continue to lead by offering the space, support, and talent companies need to grow. 

If you’re looking for a BPO solution that’s fast, efficient, and cost-effective - look no further than Altia Smart City. 

Follow us to keep up with the latest updates about Altia Smart City, the BPO industry in Honduras, and opportunities for bilingual talent in Latin America and Central America. Stay connected with the community that’s shaping the future of outsourcing!